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Monday 11 October 2010

A somewhat better use of twitter as a customer service tool

In which the colour blue features in a negative capacity

Don't get me wrong, I like the colour blue. Blue skies are nice. Blues music is good. My bike is blue. The shower gel I'm using at the moment (well not this very moment, obviously) is blue.  The book I'm reading has a blue cover.

On the whole though, blue is not a good colour for mashed potatoes to be.  In fact, there are very few foods I can think of that are blue, but tonight my family was subjected to blue mashed potatoes due to the conjunction of my wife being on the phone to me, the potatoes being in a saucepan on the side, teen in training and a bottle of blue food colouring.  Quite why he decided that tipping food colouring into the mashed potatoes was a good idea I'm not sure, especially as he had to eat them.  Apparently they tasted just the same anyway.

Anyway, on with the blog. Slightly late (and from my phone) this week as I had no internet yesterday, which coincidentally is what this bit of the post is about. I asked on twitter to see if anyone else on my ISP was having problems; I got no response, but then today I got an @ message from Demon Broadband asking if I was still having trouble.

Since they don't follow me, they had clearly searched for anyone mentioning Demon and took the trouble to arrange for someone to call to see if it could be fixed. As it turned out it was probably a BT issue, so they couldn't have done much, but I was impressed with the proactive attitude to trying to sort it out.

I was somewhat less impressed when I tried to call the freephone number I had for their automated service announcements and got a service for reporting smokers in Glasgow city centre bus shelters. I'm sure that's very useful, but it's not exactly helpful if you're trying to find out if your ISP had a network fault.  To be fair to them this was because I had an old number on a card they sent me when I set the account up...

Anyway, running and stuff...yeah. I need a running partner I think, I was really struggling tonight (no running since last Thursday) and I only ran 4K.

I would also like to protest at the placement of eateries in the village. On my way to Tesco to buy sandwiches and fruit I have to walk past 2 indian takeaways, 2 chip shops, a pub that does food and a hotel with a restaurant. Can you say "temptation"?

That's it for this week. I shall try to post more later in the week once I'm home.
Apologies as usual for spelling errors and lack of formatting. It's my phone's fault.